Shipping policy

BECAUSE OF THE COLLECTIBLE NATURE OF THE PRODUCTS WE SELL, ALL SALES ARE FINAL. ONCE WE HAVE ACCEPTED PAYMENT FOR AN ORDER, CANCELLATION OF THE ORDER IS WITHIN OUR SOLE DISCRETION.

I RECEIVED A DAMAGED PRODUCT, WHAT DO I DO?

Many of the products we sell are either hand-assembled, limited editions or painted, and as such, often have slight blemishes or variations from the photographs on our store.

Returns for minor cosmetic defects or damaged packaging will not be accepted. In the event that you receive a defective or damaged product, and this is proven to be our fault, we will refund the original product price via the original method of payment, or alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Except where required by law, you must return damaged goods within 7 days of receipt. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to the Jeremyville Corner Store.

If you need to return damaged merchandise you must first email us at sales@jeremyville.com and explain the reason for your return. When e-mailing, please include your name, address and date you purchased the item, as well as photographs or a description of the extent of the damage to the product. We will then contact you with further instructions.